If you are not satisfied with your purchase and want to return the goods, here’s how:
- Send an e-mail to firstname.lastname@example.org indicating the order number and the goods you want to replace / return. (In case of replacement indicate the size to be changed).
- Repack the goods and send them (no later than 14 days from receipt of them) to the following address:
Fresh Distribution srl – via Madrid 4, 41049 Sassuolo (MO), Italia
As soon as we receive the goods, a discount voucher will be issued for the same amount as what was purchased (excluding shipping costs) to place the order again with the correct size, or for a future purchase on the site.
We remind you that the product must be in the same condition in which it was shipped and must be returned within 7 days from the delivery date, otherwise the return will not be accepted and the goods returned at your expense.
Shipping costs are charged to the buyer unless there has been an error on our part or the product is defective.
In the case of ongoing offers with free shipping in the event of a refund, € 5.00 will be subtracted from the total as shipping cost.
We do not recommend shipping with Poste Italiane, if you do not have a trusted courier, we advise you to use the online shipping service of www.spediamo.it, which is cheaper and faster.